Questions about shipping & returns
Please go to shipping & returns page.
How do I know my ring size?
We've got you covered!
1). Order a ring sizer at our "ring sizer” page; or
2). Take a ring that perfectly fits, measure the gap in-between, without the ring bands (in mm). Most of the times, this is very close to your actual ring size.
Also know we can resize (almost) all of our rings for you! This will cost you €50. Please send us an email (email@example.com) with your order number (check order confirmation mail) and preferred ring size. This will take up to 14 days.
What is the difference between 9k, 14k and 18k?
All three are real gold and will last forever without fading their color. Pure gold is too soft to make jewellery from, so it is always a combination of metals. The number of carats indicates the amount of gold within the piece. The difference between 9k carat (designated 375), 14 carat (designated 585) and 18 carat (designated 750) is that the higher the carats the higher the amount of gold.
Do you have a physical store?
No. But who knows what the future holds… at the moment online only but we offer the option to make an appointment.
How do I know for sure it is real gold and/of diamonds?
All our jewellery is carefully checked by our specialist. Which means that type of metal (gold carat), stones and the settings are assessed.
What about warranty?
After the fourteen-day period, we give a warranty of 30 days on the quality of the product. If within this period there is a problem with the product please send an e-mail to firstname.lastname@example.org. We will provide you with a suitable solution.
Please note again that warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
How can I take care of my jewellery?
To keep the jewellery sparkle forever, it needs to be taken care of. Always be careful with perfume, make-up and other care products. Keep your jewellery in a dark place like a jewellery box when not wearing it. After a while, it is possible that your jewellery gets dull. If you would like to let it spark again you can clean your jewellery. This can be done with warm water, cleaning fluid (let it soak for a few minutes) and a soft toothbrush. We recommend to remove the jewellery with gemstones during activities such as sports, gardening and while sleeping.
If you have any further questions, please reach out!